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SERVICES / Benchmarking

Vendor and operator independent network comparison

Benchmarking is a quality assurance process in which a company sets goals and measures its performance in comparison to those of the products, services, and practices of the competitors or other companies that are recognized as leaders. Additionally a key add-on is the customer perception point of view that is objectively evaluated with the help of the ITU standardized PESQ algorithm for voice quality assessment.

Another key benefit to a wide approval of the results from the benchmarking is that benchmarking is performed by an independent company that gives an objective view on the comparison, weaknesses and strengths of the competitors. There is no dependence neither on operator's network nor on equipment vendor.

In the end the above can help in the definition of a superior performance of a product, service or support processes.

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